Article 1 Scope of Application

1.1 Basic Principles

1.1.1 Except as otherwise provided in provisions 1.1.3, 1.2 and 1.3 of these Conditions, these Conditions apply to public air transportation for which we transport passengers, baggage and charges a fee by civil aircraft. These Conditions of Carriage form part of our contract of carriage with passengers, and the rights, obligations and responsibilities of both parties are governed by these Conditions.

1.1.2 If the matters listed in these Conditions change frequently, we may formulate relevant provisions separately and regard them as part of these Conditions. If the separately formulated provision is inconsistent with the content of these Conditions, the separately formulated provision shall take precedence over these Conditions.

1.1.3 These Conditions shall also apply to the carriage of special tickets such as free and special fares. If the conditions of use of special tickets such as free and special fares are inconsistent with these Conditions, the conditions of use of such ticket take precedence over these Conditions.

1.1.4 If we sell tickets or check in for flights of other carriers, we will only act as an agent of that carrier, so please understand the actual carrier's transportation requirements.

1.2 Charter Transportation

For carriage provided pursuant to a charter agreement, these Conditions apply only if these Conditions are referenced in the terms of the charter agreement or in the conditions of use of the ticket of the charter ticket.

1.3 Code Sharing

On some flights, we have implemented "Code Sharing" with other carriers. This means that even if you hold a ticket with our name or code, you may be on a flight actually operated by another carrier. We will inform you of the actual carrier of the flight when you purchase the ticket.

These Conditions will also apply to code sharing flights actually operated by other carriers. However, the actual carrier of each code sharing flight has general conditions or terms of carriage regarding its flight operations, and the contents may be different from these Conditions. Except for articles 2 and 3 of these Conditions of Carriage (Ticket Sale, Ticket Change and Refund), these different terms and conditions of the operating carrier shall be deemed to be an integral part of these Conditions on code share flights, and shall prevail over the code share flights operated by the actual carrier in lieu of these Conditions.

Terms and conditions that may differ between us and the operating carrier of a code share flight, including but not limited to: rules for carriage, refusal of carriage and restrictions on carriage, regulations for carriage of baggage, regulations for overbooking of flights, flight delays, cancellations, diversions, etc.

1.4   Application of Law

The establishment, validity, interpretation, performance, dispute resolution and other matters related to the contract shall be governed by the laws of the People's Republic of China, including international conventions concluded or acceded to by the People's Republic of China.

If any provision of these Conditions of Carriage conflicts with applicable laws or international conventions, the applicable laws and international conventions shall prevail. If any provision of these Conditions of Carriage is found to be invalid if it conflicts with applicable laws and international conventions, the other provisions of these Conditions of Carriage shall remain valid.

Article 2 Ticket Sales

2.1 Basic Principle

2.1.1 General provisions

2.1.1.1 On the ticket, our name will be abbreviated as the two-letter code "SC" or the three-letter code "324".

2.1.1.2 Passenger tickets are managed under the real-name system, and you should show your valid ID when purchasing tickets and boarding.

2.1.1.3 The ticket shall not be transferred.

2.1.1.4 Each flight segment on the ticket should be listed with the class of service, the date of flight, and the flight number and it can be used for transportation only after the seat is reserved.

2.1.2 Period of validity

Unless otherwise provided on the ticket or in the applicable Conditions of use of the ticket, the validity period of the ticket is:

2.1.2.1 When the ticket is partially used, the validity period of the ticket will be calculated from midnight (inclusive) on the day after your first trip and will be valid for 12 months. The validity period remains unchanged regardless of whether the ticket is subsequently changed.

2.1.2.2 When the tickets are not used completely

A. The validity period of the ticket will be calculated from 0:00 (inclusive) the next day after you purchased the ticket and it will be valid within 12 months.

B. If you apply for a ticket change and a new ticket number is generated, the validity period will be calculated from 0:00 (inclusive) the day after the new ticket is issued, and will be valid within 12 months.

2.1.2.3 Calculation of the validity period

From the beginning of the trip, from 0:00 (inclusive) on the next day after ticket purchase or reissuance, to 24:00 (excluding) on the date of expiration of the validity period.

2.1.3 Sequence of ticket use

2.1.3.1 The ticket purchased by you is only applicable to the carriage from the place of departure, the agreed stopping place to the point of destination specified on the ticket. All flight segments included in the ticket shall be used in the order specified at the time of purchase.

2.1.3.2 The fare you pay is related to the order of carriage listed on your ticket, if you do not use the ticket in order, we will recalculate the fare, fuel surcharge (fee) and government taxes according to your actual itinerary. If this amount is higher than the amount paid for your current ticket, you shall pay the difference between the two. We will provide you with onward transportation after you pay the difference, and the flight segments of your ticket that are not used in the order will no longer be available.

2.1.4 Itinerary/receipt of e-ticket for air transport (civil aviation special invoice)

2.1.4.1 "Itinerary/Receipt of E-ticket for Air Transport" is one of the special electronic ticket invoices for civil aviation. Only one invoice is provided per e-ticket.

2.1.4.2 The civil aviation special invoice shall be printed within 26 days after the ticket is fully used. Due to system restrictions, printing cannot be made after the specified date, we can provide a VAT ordinary invoice instead.

2.1.4.3 If you need to refund the ticket after printing, you should provide the printed invoice before processing.

2.1.4.4 If the printed invoice is lost due to your reasons, in accordance with the "Measures for the Administration of Itinerary/Receipt of E-ticket for Air Transport (Provisional)", no longer reprinted, we can provide you with a flight certificate.

2.2 Fares and Taxes

2.2.1 Fares

2.2.1.1 The ticket fare will be calculated based on our effective price at the time you purchased the ticket. The ticket fare is applicable to the specific date and trip listed on your ticket.

2.2.1.2 If the ticket fare is adjusted after the ticket is sold, the fare you have paid remains unchanged. If you need to change anything in your trip, it may affect the fare you should pay.

Before you pay, we will inform or show you all the amounts you are due, including fares, government taxes, fuel surcharges (fees). After the ticket is sold, if the fare, government taxes, and fuel surcharges (fees) are adjusted, the above amount you have paid will not change. If you need to change any content of your itinerary, including flight dates, flights, etc., it may affect the above payment you should make.

The fare will be calculated based on our price in effect at the time of purchase and will apply to the specific dates and itinerary listed on your ticket.

2.2.1.3 Unless otherwise specified, fares are only applicable to air transportation from the departure airport to the destination airport, excluding ground transportation between airports or between the airport and urban area.

2.2.2 Taxes and Fees

2.2.2.1 You should pay taxes or fees collected by the government, other relevant Authorities, or airport operators when purchasing a ticket. These taxes or fees are not included in the ticket fare.

2.2.2.2 In addition to fares and taxes, we will charge the Airline fuel surcharge (fee). The fuel surcharge is not a government tax. Different airlines, different itineraries, different cabins, different sales dates or travel dates will charge different fuel surcharge (fee) amounts.

2.2.3 Currency

You should pay the ticket fare, taxes and fees in the currency of the country where the ticket is issued, unless we or our authorized sales agents designate another currency when you make the payment or before the payment.

2.3 Reservation and Ticket Purchase

2.3.1 General provisions

2.3.1.1 You can reserve seats and purchase tickets through our website, mobile application, flagship store, call our service hotline, at our ticket office or at our authorized air sales agents and other channels approved by us.

2.3.1.2 When making a seat or purchasing a ticket, you should provide your valid identity document, which should be the same as the document used for check-in.

2.3.1.3 We or our authorized air sales agents will make a reservation for you at your request. If required, we will issue you a written reservation record.

2.3.1.4 At the time of your reservation, we or our authorized air sales agents will inform you of the time limit for ticket purchase. You shall pay the fare within the specified time limit for ticket purchase. If payment is not completed, your reservation will not be reserved.

2.3.1.5 Certain fare rules or conditions of use of tickets contain clauses that restrict or refuse you to change or refund your ticket, and we or our authorized air sales agents will inform you of these Conditions of use at the time of ticket purchase. Please select the fare type according to your needs.

2.3.2 Collection and use of personal information

The personal information you provide to us is used to make reservations, purchase tickets, book or purchase other services, and complete related procedures. For this purpose, you authorize us to use and store your personal information and consent to us sending that information to our relevant authorities, other relevant carriers, providers of relevant services and government authorities. We attach great importance to the security of your personal information and will take all reasonable and feasible security control measures to protect your personal information. You can learn about our privacy policy from us. The Privacy Policy is not part of these Conditions.

2.3.3 Advance selection of seats on board

You can pre-select your seat on board in advance, and we will do our best to accommodate your request based on seat availability. However, for operational, safety or security reasons, any seat assigned to you cannot be guaranteed and we reserve the right to reassign seats on board at all times, even after you have taken a seat.

Article 3 Ticket Change and Refund

3.1 Ticket Change

3.1.1 General provisions

3.1.1.1 You shall change the ticket within the validity period.

3.1.1.2 Please contact the ticketing carrier or its authorized sales agent to change the ticket.

3.1.1.3 If you have not taken the flight for which you have reserved your seat and have not notified us in advance to reserve the seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward or return flight.

3.1.2 Voluntary change

After purchasing a ticket, if you request to change any content of your itinerary, such as flight dates, flights, etc., please contact us or our authorized air sales agents as soon as possible. We or our authorized air sales agents will change the ticket in accordance with the conditions of use of the ticket you purchased. In the event of a change, the fare, government taxes, and fuel surcharges (fees) paid by you will be recalculated according to the conditions of use of the ticket，the change handling fee and the price difference between the above fees will be borne by you.

3.1.3 Involuntary change

3.1.3.1 If the flight departure is delayed, cancelled, advanced, changed in itinerary, change of class of service, or the carrier is unable to operate the original flight due to our reasons, or, due to the above reasons, one or more segments of a connecting flight for which you have booked a seat are missed and unable to complete the entire journey, we will take one of the following measures, taking into account your reasonable requirements:

(1) Priority will be given to you for upcoming flights of Shandong Airlines with available seats;

(2) After obtaining the consent of you and the relevant carrier, the endorsement procedures will be handled free of charge;

(3) Change the itinerary specified in the original ticket, arrange for the passenger to take the flight of Shandong Airlines and/or other carriers, or other modes of transportation agreed by both parties, and transport the passenger to the destination or stopover point, and the difference in fare, excess baggage fee and other service charges will not be refunded or compensated.

3.1.3.2 If the departure of the flight is delayed, cancelled, advanced, the itinerary is changed, the service class is changed, the carrier is unable to operate the original flight, etc. due to reasons other than ours, or, due to the above reasons, one or more segments of a connecting flight for which you have booked a seat are missed and unable to complete the entire journey, we will take one of the following measures, taking into account your reasonable request:

(1) Priority will be given to you for upcoming flights of Shandong Airlines with available seats;

(2) When permitted by the conditions of fare use, arrange for endorsement of flights with other carriers after obtaining the consent of you and the relevant carrier;

(3) Change the itinerary listed on the original ticket, arrange to take a Shandong Airlines flight, and transport you to your destination or stopover location.

3.1.3.3 If the arrival of your flight is delayed due to our reasons or reasons other than ours, resulting in the connection time of the subsequent connecting flight being less than the minimum connection time, and you need to apply for a ticket change, we or our authorized air sales agent may handle the involuntary change of the subsequent connecting flight for you, if the arrival delay is the reason for Shandong Airlines, refer to 3.1.3.1. If it is not a Shandong Airlines reason, please refer to 3.1.3.2.

3.1.3.4 If you apply for an involuntary change for a ticket that has been involuntarily changed, if you apply for a change again due to your own reasons, it shall be handled in accordance with the provisions of provision 3.1.2 of these Conditions.

3.2 Refund

3.2.1 General provisions

3.2.1.1 Please contact the ticketing carrier or its authorized air sales agent to handle the ticket refund.

3.2.1.2 For tickets sold by us, you shall apply for a refund to us or our authorized air sales agents within 13 months from the date of the validity of the ticket. For refunds outside the above time frame, we will not refund the ticket, taxes and other service fees.

3.2.1.3 When making a refund, you shall return to us the original copies of all relevant documents obtained (e.g. itinerary/receipt of e-ticket for air transport).

3.2.1.4 Under normal circumstances, the fare will be refunded in accordance with the original payment method and original payment currency.

       3.2.2 Refund payee

3.2.2.1 We may refund either to you or to the payer who can present sufficient proof of payment and identification.

3.2.2.2 If you are not the payer of the ticket, we may refund the Ticket to the person who paid for the ticket or his/her designee in accordance with the original payment method.

3.2.2.3 If you entrust another person to handle the refund procedures on your behalf, the representative must present your and the representative's valid identity documents, your power of attorney and the valid information of the refund bank account.

      3.2.3 Voluntary refund

3.2.3.1 If the use conditions of your ticket allow for refunds and are not within the scope of the refund specified in provision 3.2.4 and 3.3 of these Conditions, we will process the refund for the unused segments of the ticket in accordance with the applicable fare use conditions at the time of your ticket purchased.

3.2.3.2 If you voluntarily terminate your trip at the stopover station, the fare for the unused segment of the flight will not be refunded.

3.2.3.3 Please contact the original ticket purchase channel for voluntary refund.

       3.2.4 Involuntary Refund

3.2.4.1 If you need a refund due to delay, cancellation, advance, flight itinerary change, or change of class of service due to our reasons or due to weather, air traffic control, etc., we or our authorized air sales agents can apply for an involuntary refund of the flight or the ticket of the flight and subsequent connecting flights for you, and the refund fee will be waived.

If you need to apply for a refund for a subsequent connecting flight due to our reasons or due to weather, air traffic control, etc., and the connection time of the subsequent connecting flight is less than the minimum connection time, we or our authorized aviation sales agents can handle an involuntary refund for you without refund fees.

3.2.4.2 You can apply for involuntary refunds through us or your original ticket purchase channel.

3.2.5 Time limit for refunds

Except in special circumstances, we or our sales agents shall complete the refund procedures within 7 working days from the date of receipt of your valid refund application, which does not include the processing time of financial institutions. The time starts when we or our sales agents receive your valid application and does not count the time when the application does not meet the requirements.

3.3 Change or Refund Due to Health Reasons

If you fail to board the flight with the reserved seat as originally planned due to injury, illness or other physical reasons after purchasing the ticket or during travel, and provide supporting documents recognized by us, we can do the following for you and your companion's ticket during the validity period of the ticket:

A. If the flight segment is not used for refund, the refund fee will be waived.

B. If you do not use the flight segment to change once, the change fee will be waived, and the price difference will be charged normally, if you submit a rescheduling request again, it will be handled according to the voluntary refund.

Article 4 Boarding

4.1 Acceptance Check

You and your baggage should be subject to safety and security check. The methods of check include, but are not limited to, equipment inspections, manual inspections, verbal inquiries and other inspection methods prescribed by local authorities or security check agencies, as determined by the government, the airport or us in their sole discretion, regardless of whether you are present, consenting or knowing. We shall not be liable for any bodily injury, loss or damage to your belongings caused by such check, unless such injury, damage or loss is caused by our fault, unless otherwise provided by Chinese law and international conventions.

4.2 Check-in Procedures

4.2.1 You need to check your ticket, check your baggage, and obtain paper or electronic boarding pass with your valid travel documents and real-name check-in before the flight deadline of check-in. The valid ID you presented should be consistent with the valid ID you provided when purchasing the ticket. We will keep a copy of your ID when necessary.

4.2.2 Due to the different check-in deadlines at each airport, you should confirm and comply with our check-in deadlines at each airport and complete the check-in procedures before the deadline. If you do not complete the check-in procedures before the specified check-in deadline, we will handle the follow-up matters for no-shows caused by non-carrier reasons and cancel your reservation.

4.2.3 Before traveling, you shall be responsible for obtaining the travel documents and visas required for the place of departure, the agreed stopping place and the place of destination, or the documents required for health and epidemic prevention policies, and you shall understand and comply with the applicable laws, regulations, orders, directives and travel requirements. We and our authorized agents provide you with the information requested at the place of departure, agreed stopping place and destination point for the convenience and assistance of you, and we are not responsible for it. We are not responsible for the consequences of your failure to obtain such documents or visas and your failure to comply with such laws, regulations, orders and travel requirements.

4.2.4 If you miss your flight if it is not due to our reasons, we will assist you in applying for voluntary changes or voluntary refunds in accordance with provisions 3.1.2 and 3.2.3 of these Conditions. If you miss your flight due to our reasons, we will assist you in applying for an involuntary change or involuntary refund in accordance with provisions 3.1.3 and 3.2.4 of these Conditions.

4.3 Boarding

4.3.1 Our gate closing times vary from airport to airport, so please comply with the gate closing time requirements. If you do not check in before the boarding gate closes, you will not be able to travel on this flight and we will treat the consequences as missed.

4.3.2 If there is any change in boarding gate, boarding time, etc., we or our authorized ground handling agent will inform you in a timely manner.

4.3.3 If the missed travel is not due to our reasons, we will assist you in applying for voluntary changes or voluntary refunds in accordance with provisions 3.1.2 and 3.2.3 of these Conditions. If you miss your travel due to our reasons, we will assist you in applying for an involuntary change or involuntary refund in accordance with provisions 3.1.3 and 3.2.4 of these Conditions.

4.3.4 When you take a wrong flight and arrive at a destination other than the destination listed on the ticket, we will take the following measures for you to choose:

A. If there is a subsequent flight to the destination listed on your ticket at the wrong destination, we will transport you directly from the wrong destination to the destination free of charge, or take ground transportation to the destination free of charge, and the fare will not be replenished or refunded;

B. Transportation you back to the departure, which will arrange for you to take subsequent flights to the destination listed on your ticket as soon as possible, and the fare will not be replenished or refunded;

C. If you request to terminate your trip at the wrong arrival station, we will refund you the fare for the original flight segment.

4.4 Onboard Seat Arrangement

4.4.1 We reserve the right to assign or reassign a seat on board the aircraft for safety, security or operational reasons, even after you have been seated.

4.5 Onboard Behavior

       4.5.1 Handling of unlawful interference and disturbance

Unlawful interference is an act or attempt to endanger the safety of civil aviation. Including but not limited to: unlawful hijacking of aircraft; Destruction of aircraft in service; taking hostages on board an aircraft or at an airport; forcibly breaching aircraft, airports or premises of aviation facilities; Bringing weapons or dangerous devices or materials into an aircraft or airport for the purpose of committing a crime; the use of aircraft in service causing death, serious bodily injury, or serious damage to property or the environment; Disseminate false information that endangers the safety of passengers, crew, ground personnel or the public in aircraft, airports or civil aviation facilities in flight or on the ground.

Disruptive behavior is an act that disturbs good order at an airport or aircraft by failing to comply with regulations at a civil airport or on board an aircraft, or by failing to follow the instructions of airport staff or crew. Including but not limited to: forcibly occupying seats and baggage racks; fighting, picking quarrels and provoking trouble; Illegal use of mobile phones or other prohibited electronic devices; Theft, intentional damage or unauthorized movement of aviation facilities and equipment such as life-saving products or forcibly opening emergency cabin doors; Smoking (including electronic cigarettes), using tinder; molesting or sexually harassing people in the cabin; Dissemination of obscene materials and other illegal printed materials; Obstructing crew members from performing their duties; Throwing foreign objects on the apron, engine, aircraft fuselage; Approaching prohibited areas or staying without following guidance; Other acts that endanger the safety of civil aviation and disrupt good order at airports or aircraft. In our judgment, if your unlawful interference or disturbance in the cabin or during boarding or disembarkation endangers the safety of the aircraft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with the instructions of the crew, or violates national laws and regulations, causing or is likely to cause discomfort, inconvenience, damage or injury to the crew or other passengers, we may take such measures as we deem reasonable, including the implementation of restraint, to prevent the continuation of such conduct. You may be required to disembark at any location and be refused onward carriage, or be handed over to the appropriate government authorities in accordance with applicable law or international conventions.

      4.5.2 Use and Restrictions of Portable Electronic Devices

Electronic devices prohibited from being used on aircraft include but are not limited to: portable electronic devices with a transmit power of 100mW or more and a Wi-Fi operating frequency not in the 2.4GHz band, such as mobile phones, satellite phones, mobile Wi-Fi, walkie-talkies, drone remote control platforms, remote control toys and other portable electronic devices with remote control devices without transmitting power identification.

Portable electronic devices such as taxiing, take-off climb and descent landing are prohibited during critical phases of flight, but are permitted during non-critical phases of flight, including but not limited to: laptops, pads.

Turn off the cellular communication function, select the airplane mode after the aircraft can be used in one hand for small portable electronic devices, including but not limited to: smart phones, e-books, video players, game consoles, etc., Wi-Fi and Bluetooth and other functions should be turned off during the critical phases of the flight, and must not connect to peripheral devices such as headphones and charging ports, and must not use voice and data communication.

Electronic devices permitted to be used throughout the aircraft include, but are not limited to: pacemakers, hearing aids, and life-sustaining electronic equipment (devices) that do not affect the aircraft's navigation and communication systems.

To prevent interference with aircraft communications and precision navigation equipment, we reserve the right to require you to turn off portable electronic devices when a crew member becomes aware of the presence of electronic interference and suspects that it is coming from a portable electronic device you use, and when low-visibility operating procedures and emergency evacuation should be initiated.

4.5.3 No-smoking

All our flights are no-smoking and smoking is not permitted in all areas on board. E-cigarette smoking and synthetic vapor smoking devices are also prohibited.

4.5.4 Seat belts

When you are seated on board, you should wear your seat belt at all times.

4.6 Entry/Transit

4.6.1 You should understand and comply with the relevant exit, entry or transit regulations of the country or region you are travelling from, to or through before traveling. We are not responsible for any loss or adverse consequences suffered by you as a result of your travel in violation of the above provisions.

4.6.2 If you are refused entry/transit, you shall bear the costs of your transportation leaving the country or region. We will not refund the fare for which we have already transported you to the point of refusal of entry/transit.

4.6.3 You shall reimburse us for any amount paid or incurred by us as a result of your failure to comply with the laws, regulations, orders or travel regulations of the relevant country or region, or your failure to produce the required documents, or your refusal to exit, entry or transit through the country for any reason, resulting in us being required to pay fines or penalties or incur any costs.

Article 5 Refusal and Restriction of Transportation

5.1 Refusal of Transportation

In our judgment, we may refuse to carry you in order to ensure the safety and orderliness of air transportation if the following circumstances occur or are likely to occur:

5.1.1 Carrying you or your baggage in contravention of other provisions of applicable laws, regulations, orders or provisions of any country or region of origin, destination or overflight;

5.1.2 Carrying you may endanger or affect the safety, health, convenience or comfort of yourself or other passengers or crew;

A. You are known to be a patient with a quarantine infectious disease or suspected quarantine infectious disease;

B. There is a special stench or a special quirk, which may cause discomfort to other passengers;

5.1.3 Your mental condition, behavior or physical condition, including your exposure to alcohol or drugs, which makes you likely to pose a danger or hazard to yourself, passengers, crew or property;

5.1.4 You do not have or are unable to comply with our orders or regulations in relation to safety or security, such as:

A. Those who are unable to take care of themselves due to injury, infirmity or mental condition, if there is no special person to accompany them during the trip, or the accompanying person is unable to independently undertake care or control;

B. Passengers carrying equipment for storing, generating or distributing oxygen.

5.1.5 You refuse to accept security check, or your baggage has not been checked;

5.1.6 You have previously committed misconduct in the course of air transportation and we have reason to believe that such misconduct is likely to occur again;

5.1.7 You have not paid the corresponding fare, taxes or fees, etc.;

5.1.8 You failed to present a valid ID; or the valid ID you presented is not the same as the one you used when purchasing the ticket; or you do not have a valid travel document; or you refused to hand over the travel document to the flight crew as required by the flight crew to sign for safekeeping;

5.1.9 Your ticket was not obtained legally, or was not purchased from us or our authorized sales agent, or was forged;

5.1.10 You fail to comply with the prohibition of smoking on board or the use of electronic devices;

5.1.11 You fail or refuse to comply with the instructions of the crew.

5.1.12 You fail to comply with the relevant requirements of these Conditions of carriage of baggage.

5.2 Restricted Transportation

5.2.1 Infants, unaccompanied children, the disabled, pregnant women, injured or sick people or other people who need special services must ask us in advance, meet our transportation conditions, and get our consent and make corresponding arrangement then can be carried.

5.2.2 Carriage of infants

Infant passengers must be accompanied by an adult who has reached the age of 18 and has full capacity for civil conduct.

Infants carried by us are infants under 2 years of age who have been born for 14 days on the date of travel (the 14th day from the day following birth).

We do not provide air transportation for premature babies born less than 90 days old (newborns born less than 37 weeks' gestational age).

5.2.3 Carriage of children

Children passengers who have reached the age of 2 and are under the age of 12 shall be accompanied by an adult who has reached the age of 18 and has full capacity for civil conduct. Children should purchase a ticket in the same class of service as their accompanying person.

Children who have reached the age of 5 but are under the age of 12 and who are not accompanied by an adult who has reached the age of 18 and have full capacity for civil conduct should apply to us for the unaccompanied minor service in advance, and purchase tickets in accordance with our regulations with our consent. There is a limit to the number of unaccompanied minors who are 5 years of age or older but under 8 years of age on each flight, and we reserve the right to refuse carriage on this basis.

Young passengers who have reached the age of 12 and are under the age of 18 travelling alone may voluntarily apply for the unaccompanied minor service. You may inquire about the rules of carriage and service charges for unaccompanied minors from us, our authorized air sales agents or authorized ground handling agents.

5.2.4 Carriage of persons with disabilities

We will comply with the relevant laws and regulations on air transportation of persons with disabilities by the CAAC, and provide transportation for persons with disabilities who are qualified to board the flight. There is a limit on the number of persons with disabilities who are unaccompanied by each flight and who need assistance during emergency evacuation, therefore we have the right to refuse transportation.

5.2.5 Carriage of pregnant women

Pregnant passengers should present any kind of pregnancy age certificate, such as "Maternity Health Care Handbook", "Health Certificate" or "Pregnancy Test Certificate". If you are unable to provide proof, you must sign a "Risk Notice" before you boarding.

We do not provide air transportation services for pregnant women who have reached 36 weeks (inclusive), pregnant women with an expected delivery date of 4 weeks (inclusive), pregnant women whose due date is approaching but cannot be determined and are known to have multiple births or expected birth complications, pregnant women who have had threatened miscarriage less than 7 days after delivery.

5.2.6 Carriage of injured or sick passengers

5.2.6.1 For injured or sick passengers, for the safety and health of yourself or other passengers or crew members, you should consult a doctor before planning to travel. The following injured or sick passengers need to provide a true and valid diagnosis certificate issued within 10 days before the flight departure, signed by a doctor or stamped with his name:

A. Stretcher passengers;

B. Passengers who require medical attention or use medical equipment to maintain a suitable boarding condition during the flight;

C. Passengers who are known or suspected to have other serious infectious diseases other than quarantine infectious diseases, which may endanger the safety and health of other passengers or crew;

D. Postoperative passengers (you must consult us for specific requirements);

Even if you provide these certificates, we still have the right to decide whether to carry you when checking you in, taking into account your physical condition and the actual operation of the flight.

5.2.6.2 For any reason, you cannot use the standard seat of the aircraft (such as knee/hip joint rigidity and cannot be bent), or the seat back of the aircraft cannot maintain an upright posture during take-off and landing, and you cannot find a satisfactory alternative. You are required to apply for stretcher transportation service, only those can be carried after we agree and make corresponding arrangements.

5.2.6.3 We do not provide air transportation services for injured or sick passengers suffering from the following diseases, except for the purpose of saving lives, with our consent and special arrangements:

A. Patients with heart disease in severe or critical condition, such as severe heart failure, cyanosis or myocardial infarction (infarction occurred within six weeks prior to travel);

B. Otitis media, patients with eustachian tube plugging;

C. Patients with recent spontaneous pneumothorax or patients who have recently undergone pneumothorax plastic surgery;

D. Patients with large mediastinal tumors, extra-large hernias and intestinal obstruction;

E. Head injury caused by increased intracranial pressure and skull fracture;

F. Mandible fracture recently used metal wire connection;

G. Patients who have had polio in the past 30 days, patients with medullary poliomyelitis;

H. Patients with severe coughing up blood, vomiting blood or vomiting;

I. Those who have recently suffered serious trauma or undergone major surgical operations, and the wound has not completely healed.

5.3 Disposition of Tickets after Refusal of Carriage

Any passenger who has been refused carriage or whose seat has been cancelled due to Article 5 of these Conditions of Carriage may be refunded in accordance with provision 3.2.3.

Article 6 Baggage Transportation

6.1 Baggage Transport Restrictions

6.1.1 Items that shall not be transported as baggage

The following items shall not be delivered as checked baggage or brought into the cabin as unchecked baggage:

6.1.1.1 Items that may endanger the safety of aircraft, people on board or property, including but not limited to: explosive substances, devices and imitations; gases (including flammable and non-flammable non-toxic gases, toxic gases, compressed gases, etc.); flammable substances (including liquid combustibles, solid combustibles, such as lighters, matches, etc.), spontaneous combustion substances and flammable substances in contact with water; oxidants and organic peroxides; toxic substances and infectious substances; radioactive or magnetized substances; corrosive substances; dangerous goods such as threatening or irritating substances.

6.1.1.2 Firearms and their main parts (including military, civilian, and official guns; pistols, rifles, submachine guns, machine guns, riot guns, air guns, shotgun, anesthesia injection guns, sample guns, prop guns, steel ball guns, tear gas guns, stun guns etc.); ordnance, police equipment and their main parts (truncheons, military or police daggers, bayonets, etc.); state-banned equipment (electric shocks, defensive devices); State-controlled instruments, such as controlled knives, ordnance, police equipment and other controlled instruments that are regulated by the State (including batons, military or police daggers, bayonets, electric shock devices, defensive weapons, crossbows, daggers, triangular knives, three-sided scrapers for machining, knives with self-locking devices, single-edged knives shaped like daggers but longer than daggers, double-edged knives, and other similar single-edged, double-edged, three-edged knives, etc.); Other similar items and imitations of the above items.

Firearms and bullets used in shooting competitive sports may be transported as checked baggage if they comply with Article 6.2.5.3.

6.1.1.3 Items prohibited from transportation by laws, regulations, and orders of the People's Republic of China or articles prohibited from transportation by laws, regulations, or orders of exit, entry or transit countries;

6.1.1.4 Items that we believe cannot be transported due to the following reasons: items that are not suitable for transport due to the danger, unsafe of the articles, or their weight, volume, packing, shape, or nature; Live animals (except for the small animals specified in provision 6.2.5.1 and the service dogs specified in provision 6.3.2); fresh and live items with obvious peculiar smell (such as seafood, durian, etc.); items with narcotic, unpleasant or other similar properties, etc.

6.1.1.5 Any item requested by a stranger to be carried by you.

If you want to know more about the items that cannot be transported as baggage, you can check with us, our authorized sales agents or authorized ground service agents.

6.1.2 Items not to be transported as checked baggage

We strongly recommend that you do not check the following items as checked baggage or in your baggage, and you can take them into the cabin to take care of yourself, provided that you meet the requirements for unchecked baggage:

Important documents, business documents and materials, valuable notes, currency, negotiable instruments, jewelry, precious metals and their products, antique calligraphy and paintings, fragile and fragile items, perishable items, samples, out-of-print prints or manuscripts, travel documents or documents, electronic devices (excluding lithium batteries), medicines that need to be taken regularly, ashes.

Our liability for the above items is subject to these Conditions and the provisions of Chinese laws and international conventions.

6.1.3 Items restricted from carriage

Baggage that is special in shape, length, weight or its nature and items restricted for carriage by applicable laws, regulations and orders may only be accepted for carriage if they meet our Conditions of Carriage and with our consent.

If you would like further information about restricted items for carriage, you can refer to provisions 6.2.5 and 6.3 of these Conditions of Carriage or contact us, our authorized air sales agents or authorized ground handling agents.

6.2 Checked Baggage

6.2.1 Packing of checked baggage

6.2.1.1 Your checked baggage shall be well packed, properly locked, securely bundled, able to withstand certain pressure, and able to be safely loaded, unloaded and transported under normal operating conditions. At the same time, it meets our requirements for baggage packaging:

A. Baggage should be locked (unless there are special requests).

B. No other items shall be attached to the outside of the baggage.

C. Two or more pieces of baggage shall not be bundled as one piece of baggage.

D. Bamboo baskets, net pockets, straw ropes, plastic bags, etc. cannot be used as outer packaging items for baggage.

We may refuse to accept baggage that does not meet the requirements. If it has been received, we shall not be liable for compensation for damage or breakage, except as otherwise provided by Chinese laws and international conventions.

6.2.1.2 You should mark your name or other personal identification marks on the inside and outside of your checked baggage.

6.2.1.3 We will issue a baggage identification tag for each piece of your checked baggage after we accept your checked baggage.

6.2.2 Restrictions on the weight, size and number of checked baggage

The weight of each ordinary checked baggage shall not be less than 2kg or 4 lbs, the domestic shall not exceed 45kg or 99 lbs, and the international shall not exceed 32kg or 70 lbs.

In weight-based flights, the length, width and height of each piece of checked baggage shall not exceed 2500px or 40 inches, 1500px or 24 inches, and 1000px or 16 inches respectively; The sum of the three dimensions of each piece of checked baggage in piece-based flights must not exceed 203 cm or 80 inches, including wheels and handles.

In weight-based flights, the length, width, and height of each piece of checked baggage shall not be less than 30 cm or 12 inches, 10 cm or 4 inches, and 20 cm or 8 inches respectively; The sum of the three dimensions of each piece of checked baggage in piece-based flights shall not be less than 60 cm or 24 inches.

Items beyond the above-mentioned limits shall not be transported as checked baggage.

Due to limited flight capacity, we have the right to limit the maximum amount of your checked baggage in addition to the free baggage allowance.

6.2.3 Checked baggage free baggage allowance

We will determine your free baggage allowance based on the class of the ticket you hold, the distance of the flight and your membership level, etc. You can check the "Baggage Service" standard on SDA's official website, or contact us or our authorized sales agent or our authorized ground service agent to check your free baggage allowance.

If you involuntarily change the class of service of your ticket, we will still calculate your free baggage allowance based on the standard of service class of the original ticket.

6.2.4 Charges for excess checked baggage

6.2.4.1 When your ordinary checked baggage exceeds the free baggage allowance standard, you shall pay the excess baggage fee for the excess baggage.

6.2.4.2 We will determine your excess baggage fee based on the line of your ticket, as well as the weight, size and number of excess baggage you have checked in. You can inquire about the "Baggage Service" standards on SDA's official website, or consult us, our authorized sales agents or authorized ground service agents for specific charging standards.

6.2.4.3 We will issue you a certificate of charge when we charge you for excess baggage.

6.2.4.4 With our consent, you may collect your checked baggage at your stopover and the excess baggage fee paid for the unused segment of the flight will not be refunded.

6.2.5 Special checked baggage

Special checked baggage refers to checked baggage that has a special shape, length, weight or its own characteristics. Unless otherwise specified, the weight limit for each piece of special checked baggage is the same as that of ordinary checked baggage.

We will charge corresponding fees according to the line of your ticket and the type of special baggage you checked in. You can check with us, our authorized sales agents or authorized ground service agents for specific charging standards.

6.2.5.1 Small animals

The small animals we carry are limited to domestic pet dogs and cats, but cats, dogs and their hybrid breeds that are prone to injury, prone to breathing problems, and short-nose series, and are pregnant and born no more than 8 weeks, cats and dogs that are breastfeeding, within 7 days of delivery, or sick are not accepted.

If you are checking small animals for carriage, you should apply to us in advance and provide animal quarantine certificates and, if international air transportation is involved, all relevant documents or certificates required for exit, entry or transit, and only after our consent can you carry them. You must ensure that the small animal is properly packed in a container that meets our requirements, and that the container meets our requirements, otherwise we will not accept it. We reserve the right to limit the number of small animals transported per aircraft and such small animals are only transported in the cargo hold.

We are not liable for the failure of small animals to arrive on time due to the refusal of entry or transit by the relevant countries during transportation, or the injury, illness, escape or death of small animals due to normal transportation conditions, unless otherwise provided by Chinese laws or international conventions.

You shall be fully responsible for any personal injury, property damage or expense that may be caused by the small animal during transportation, and we reserve the right to recover from you afterwards.

6.2.5.2 Sports equipment

We only carry all kinds of equipment for competitive sports competitions and fitness exercises. If you check in sports equipment (other than golf bags) that exceed the weight or size limit of ordinary checked baggage, you should apply to us in advance and obtain our consent before carriage. When the aircraft is not suitable for transportation, we can refuse to accept it.

You should properly pack your checked sports equipment, try to use original or professional packaging or our approved packaging, can withstand a certain amount of pressure, and can be safely loaded, unloaded and transported under normal operating conditions. Any inflatable sports equipment should be deflated and transported.

6.2.5.3 Firearms and bullets for shooting competitive sports

We only carry firearms and bullets for competitive shooting. You shall apply to us in advance for carriage with our consent and the weight of such items will not be counted in the free baggage allowance.

Firearms must be unloaded, insured and properly packed separately in accordance with our requirements. No more than 2 rifles or 5 pistols in each firearm box; Each passenger is limited to 5 kg or 11 lbs. of ammunition (gross weight), and a single piece of checked baggage containing bullets must not exceed 5 kg or 11 lbs.

6.2.5.4 Small electrical appliances, instruments and media equipment

The small electrical appliances, instruments and media equipment we carry refer to small electrical appliances, instruments and media equipment used for work and life that meet the size requirements of ordinary checked baggage.

If you are shipping small appliances, instruments and media equipment, you should pack them properly, use original or professional packaging whenever possible, withstand a certain amount of pressure, and be able to safely load, unload and transport under normal operating conditions.

Provided that the requirements for unchecked baggage are met, you can take care of yourself in the cabin.

6.2.5.5 Fishing gear

Fishing gear includes a tool box, a fishing basket or canvas bag, a pair of fishing rods and packing bags or boxes.

Fishing gear can only be transported as checked baggage, and you should pack the checked fishing gear properly.

6.2.5.6 Musical instruments

Musical instruments can be transported as checked baggage. You should apply to us in advance and obtain our consent before transportation. Musical instruments such as pianos, harps, and timpani that exceed the size or weight limits of ordinary checked baggage cannot be transported as baggage.

If you are checking in musical instruments, you need to pack them properly, using original or professional packaging whenever possible, with well-packed packaging, intact locks, secure strapping, and the ability to withstand a certain amount of pressure for safe loading, unloading and transportation by baggage personnel.

Provided that the requirements for unchecked baggage are met, you can take care of yourself in the cabin.

6.2.5.7 Aquatic products

The aquatic products we carry refer to animal and plant products and processed products produced by marine and freshwater fisheries. When aquatic products are transported as checked baggage, the size and weight limit are equivalent to that of ordinary checked baggage, and the weight of a single piece shall not exceed 32kg, and it is limited to domestic air transportation.

The packing for the transportation of aquatic products must be firm and sealed to ensure that there is no peculiar smell and no liquid leakage. The foam box shall be wrapped in a cardboard box. The foam box must have four walls, bottom and top. The thickness of the wall should not be less than 2 cm. The box body must be free of any damage or cracks. The bottom of the foam box should be laid with absorbent materials, such as absorbent paper, absorbent sponge or sawdust. The foam box is packed with double-layer polyethylene plastic bags, and they are strapped and sealed separately. The specifications of the carton and the foam box must be matched, and two foam boxes cannot be packed in one carton. Old foam boxes and old cartons that have been damp, folded, deformed, or recycled are not allowed to be used as transport packing for aquatic products.

You shall be fully responsible for any personal injury or property damage that may be caused by the transportation of aquatic products.

6.2.5.8 Alcoholic liquid drinks

Alcoholic liquid drinks can only allow to be consigned. The label should be comprehensive and clear and placed in the retail package. The volume of each container should not exceed 5L. The consignment quantity is not limited when the volume percentage of alcohol is less than or equal to 24%; The total volume of the consignment per passenger shall not exceed 5L when the volume percentage of alcohol is greater than 24% and less than or equal to 70%. If the bulk liquor and alcohol percentage content is greater than 70%, we will not accept it.

6.2.5.9 Dry ice

With our consent, when your perishable items need to be kept fresh, you can carry dry ice no more than 2.5 kg or 5 pounds as checked or carry-on baggage. Dry ice packages shall have vents; as checked baggage, solid "Carbon Dioxide" or "Dry Ice" must be marked on the baggage.

6.2.5.10 Small medical or clinical thermometers containing mercury

You can only check in one piece as checked baggage, and it should be placed in a secure case.

6.2.5.11 Sharp objects, blunt objects, tools and other similar items other than controlled knives

Sharp and blunt tools other than controlled knives, daily knives, professional knives, sticks, such as kitchen knives, fruit knives, table knives, handicraft knives, scalpels, scissors, steel files, axes, short sticks, hammers, etc.

Tools and other similar items mainly include: drilling rig (including drill bit), chisels, cones, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding guns, wrenches, axes, hatchets (Flat Axe), vernier caliper, ice axe, ice crusher, dart, slingshot, bow, arrow, buzzer self-defense device, etc.

Such items may only be transported as checked baggage. If you check in such items, the size limit is equivalent to ordinary checked baggage; When checked separately, the packaging should ensure security and the contents should not be easily identified.

6.2.5.12 Electric wheelchair and electric mobility tool

We only accept applications for consignment of electric wheelchairs brought by passengers with limited mobility due to disability, health, and their own electric wheelchairs or electric mobility tools used during the trip must be checked at the check-in counter.

The electric wheelchair or electric mobility tool you checked in must meet our relevant requirements on the transportation of dangerous goods. The free checked electric wheelchair or electric mobility tool is limited to one (on this basis, one manual folding wheelchair can also be checked free of charge).

The electric wheelchair consignment service is applicable to non-leaking battery electric wheelchairs, leakage battery electric wheelchairs, and lithium battery wheelchairs or mobility tools. Among them, the capacity requirement of lithium battery wheelchair: the rated power of the battery shall not exceed 300Wh. If it must be driven by two batteries, the rated power of any one of the batteries must not exceed 160Wh. At the same time, you can carry one more spare battery with a rated power of no more than 300Wh or two spare batteries with a rated power of no more than 160Wh.

If the electric wheelchair battery can be removed, the battery shall be removed and carried with you. The two poles of the removed battery and spare battery should be insulated to prevent short circuit.

6.2.6 Baggage declared value service

We can provide checked baggage declaration value service. You can voluntarily apply for a value declaration for your checked baggage, but the requested checked baggage declared value must comply with the relevant provisions of our checked baggage and value declaration service.

6.2.7 Claim and delivery of checked baggage

6.2.7.1 You shall check and collect your checked baggage as soon as possible at the destination or stopover with the baggage tag identification tag, and if necessary, provide the ticket for inspection by us or our authorized ground handling agent. Only the holder of the baggage identification tag is entitled to collect checked baggage, please keep your baggage identification tag properly, we do not verify whether the person claiming the baggage is indeed you, and we are not responsible for the losses and expenses caused thereby.

6.2.7.2 If you cannot show your baggage identification tag and request to claim your checked baggage, you should only claim it after providing a certificate recognized by us.

6.2.7.3 If your checked baggage is not picked up within 90 days from the date of arrival, we will dispose of the baggage without notifying you without any responsibility. For the perishable items in your baggage, we have the right to deal with them 72 hours after the baggage arrives without any responsibility.

6.2.7.4 Your checked baggage shall be transported on the same plane with you as far as possible, unless it may be transported or terminated by subsequent flights due to operational, safety or security reasons. If your checked baggage is diverted to a subsequent flight for your reasons, you will need to collect it at the airport yourself, otherwise it will be delivered to you free of charge by us, unless otherwise provided by applicable laws, regulations and orders.

6.2.7.5 If you failed to collect your checked baggage or lost your checked baggage after arriving at your destination, please report it to us immediately.

6.3 Unchecked Baggage

6.3.1 Restrictions on the weight, size and number of unchecked baggage

The weight of a single piece of unchecked baggage carried by each passenger in first class and business class shall not exceed 8kg or 17 lbs.; the weight of a single piece of unchecked baggage carried by each passenger in premium economy class and economy class shall not exceed 5 kg or 11 lbs.; each piece of unchecked baggage shall not exceed 55 cm or 22 inches, 40 cm or 16 inches, 20 cm or 8 inches on the three sides of each unchecked baggage, which can be placed in the closed baggage rack above the cabin , or placed under your front seat;

Each passenger in first class and business class can carry 2 pieces of unchecked baggage; each passenger in premium economy class and economy class can carry 1 piece of unchecked baggage.

In addition to this, you can also bring 1 carry-on item that can be placed under the seat in front of you free of charge, such as a handbag, briefcase, laptop bag, camera bag or other item of similar size or smaller.

Passengers with infants can also bring food to feed the baby on the flight and diapers for the baby; A portable collapsible pushchair that can be carried in the cabin with a length not exceeding 55 cm or 22 inches, 40 cm or 16 inches and 20 cm or 8 inches in length, width and height respectively, and strollers exceeding the above dimensions shall be transported as checked baggage.

In addition to safety reasons, small assistive devices such as crutches, prostheses, cochlear implants, hearing aids, blind canes, blind mirrors, visual aids, folding manual wheelchairs and other small assistive devices that are used at any time during the journey held by passengers with disabilities, injuries, illnesses and other mobility difficulties on board the flight can be carried into the cabin; If there are no storage facilities or space in the cabin, they can be shipped as checked baggage in free of charge.

6.3.2 Service dog

Service dog refer to special dog that have been specially trained to provide assistance to the disabled in life and work, including guide dog, hearing dog, etc.

You must apply to us in advance and provide the service dog’s identity certificate, animal quarantine certificate and all relevant documents or certificates required for exit, entry or transit. We have the right to limit the number of service dogs brought into the cabin of each aircraft. You are responsible for the excretion of the service dog in the cabin and ensure that it does not affect the hygiene of the aircraft. The service dog brought into the passenger cabin should be tied to a tow rope and wear a work shirt before boarding, and must not occupy a seat or allow it to run at will. With the consent of the relevant passenger, you may not be required to wear a muzzle for the service dog. The service dog shall be brought into the cabin for transportation by a disabled person who is qualified for the flight.

6.3.3 Seat occupied baggage

If you need to apply for baggage occupancy service, you shall apply to us in advance and pay the relevant fees.

Except as otherwise provided in provision 6.3.4 of these Conditions, the weight of Baggage occupying a seat shall not exceed 75 kg (165 lbs.) and the length, width and height shall not exceed 100 cm (40 inches), 60 cm (24 inches) and 40 cm (16 inches) in height.

The class of service of the ticket you purchased for seat-occupied baggage should be consistent with the class of service of your ticket. The seat occupied by the baggage and your seat will be arranged in the last row of the cabin, and the seats are adjacent and not close to or separated from the aisle. Seat-occupied baggage must not hinder you and other passengers' emergency evacuation, must not affect the observation of the external situation through the cabin windows, and must not obscure any passenger notifications and exit signs.

6.3.4 Seat occupied musical instruments

You must apply to us in advance and pay the relevant fees when musical instruments are used as seat occupied baggage.

For the cello and other special musical instruments that can be transported as seat-occupied baggage, the weight must not exceed 75 kg or 165 lbs., and the three sides of the length, width, and height must not exceed 150 cm or 59 inches, 60 cm or 24 inches, and 40 cm or 16 inches.

The class of service of the passenger ticket you purchased for the musical instrument that occupies the seat should be consistent with the class of service of your ticket. The seat occupied musical instrument and your seat will be arranged in the last row of the cabin, and the seats are adjacent and not close to and not separated from the aisle. The seat occupied musical instrument must not hinder you and other passengers from evacuation, and must not affect the observation of the external situation through the cabin windows, and must not obstruct any passenger notifications and exit signs.

6.3.5 Spare lithium battery, lithium battery mobile power sources (such as power bank)

Spare lithium batteries and lithium battery mobile power sources (such as power banks) are for your own personal use and can only be transported as unchecked baggage, not as checked baggage.

Spare lithium batteries, lithium battery mobile power sources (such as power banks) lithium ion batteries with a rated energy greater than 160Wh, and spare lithium metal batteries with a lithium content greater than 8 grams are prohibited to carry (except for the spare batteries for electric wheelchairs);

Spare lithium batteries, lithium battery mobile power sources (such as power banks) with a rated energy greater than 100Wh (watt-hours) and no more than 160Wh spare lithium-ion batteries, and spare lithium metal batteries with a lithium content greater than 2g and no more than 8g (only applicable to portable electronic medical equipment), with our consent, each passenger can carry a maximum of 2;

Spare lithium batteries, lithium battery mobile power sources (such as power banks) spare lithium ion batteries with a rated energy of no more than 100Wh (watt hours), spare lithium metal batteries with a lithium content of no more than 2 grams, and we agree that each passenger can carry a maximum of 20;

The total number of spare lithium batteries and other types of batteries for portable electronic equipment (including medical electronic equipment) carried by each passenger shall not exceed 20. Among them, spare lithium ion batteries with a rated energy greater than 100wh (watt hours) and no more than 160wh, spare lithium metal batteries with a lithium content greater than 2 grams and no more than 8 grams (only applicable to portable electronic medical equipment) and lithium battery mobile power sources shall not be combined more than 2.

Spare batteries must be individually protected to prevent short circuits. It is strictly forbidden to carry the lithium batteries with safety defects recalled by the manufacturer and the lithium batteries with unclear markings, and the rated energy or lithium metal content cannot be confirmed, and lithium battery mobile power sources (such as power banks). It is strictly forbidden to carry lithium battery mobile power sources (such as power banks) that are not for personal use. It is strictly forbidden to use lithium battery mobile power sources (such as power bank) during the flight.

6.3.6 Mercury barometer or mercury thermometer for meteorology

Meteorological mercury barometers or mercury thermometers can only be transported as unchecked baggage. With our consent, representatives of the government meteorological bureau or similar official agencies may carry one mercury barometer or mercury thermometer per person.

The mercury barometer or mercury thermometer shall be packed in a solid outer package with a sealed inner lining or a sturdy leak-proof and anti-penetration material bag. This kind of packing should prevent mercury from leaking from the package.

6.3.7 Ashes

The ashes should be properly packaged to ensure that the contents are not easily identifiable. If you apply for seat occupancy for ashes, you should do so in accordance with the relevant requirements of clause 6.3.3 of these Conditions.

6.4 Others

Regarding the calculation method of free baggage allowance and excess baggage fee, the relevant requirements of baggage declared value, small animal transportation, special baggage and compensation standards for baggage damage, loss and delay, etc., please refer to "Baggage Service" standard on Shandong Airlines’ official website, or check with us and our authorized aviation sales agents.

Article 7 Overbooking

7.1 General Provisions

7.1.1 In order to ensure that more passengers can board the ideal flight and reduce the shortage of seats on the flight caused by the temporary cancellation of travel plans of some passengers, we may make appropriate overbooking on some flights.

7.1.2 We will fully consider the route, flight schedule, time, type and connecting flight, etc., reasonably control the proportion of flight overbooking, and avoid the occurrence of passengers being refused boarding due to overbooking to the greatest extent.

7.1.3 If the actual number of passengers exceeds the number of seats due to overbooking, we will look for passengers who voluntarily abandon their itinerary in accordance with the volunteer recruitment procedure. If we do not recruit enough passengers who voluntarily abandon their trips, we will refuse some passengers to this flight. If required, we can issue you with a denied boarding certificate.

7.2 Information and Call for Volunteers Procedures

If the flight is overbooked, we will publish the overbooking information through the official website, telephone, open letter or live broadcast before the flight to consult passengers who voluntarily abandon the itinerary and inform them of the relevant compensation and service standards.

7.2.1 Set up a volunteer application option in the official website booking process to call for volunteers.

7.2.2 Set up a volunteer application telephone to call for volunteers in the open letter of flight overbooking published on the official website and the direct ticket office.

7.2.3 Call for volunteers by calling or sending you text messages.

7.2.4 Call for volunteers by means of broadcasts or notices at the terminal service site.

7.3 Boarding Priority Rules

In the absence of soliciting enough volunteers, we will follow the principles of public order and good customs, comprehensively consider the needs of special passengers such as the elderly, the young, the sick, the disabled, and other factors, as well as the subsequent flight connections and other factors, to determine the priority passengers for boarding. For details, please refer to the “Open letter to all passengers on overbooking of flights".

7.4 Compensation for Refused to Board

7.4.1 Compensation standards

We will determine the method or amount of compensation for you based on the fare of your ticket, the waiting time for the subsequent flight change and your wishes. For details, please refer to the "Open letter to all passengers on overbooking of flights ".

7.4.2 Compensation methods

We can provide you with compensation through free tickets or cash.

7.4.3 Service standards

If you fail to take the original flight due to overbooking of the flight, we can provide you with the following services:

7.4.3.1 Arrange the earliest available flight first to ensure that you can travel as soon as possible;

7.4.3.2 Or it can be processed as involuntary refund, no refund fee will be charged;

7.4.3.3 Or as an involuntary change of trip, the fare will be refunded for more and don’t make up for less;

7.4.3.4 If the subsequent flight arranged for you is the next day's flight, we will provide accommodation for free.

Article 8 Delay, Cancellation and Diversion of Flight

8.1 General Provisions

8.1.1 The flight schedule or aircraft type stated in the flight schedule is not part of the air carriage contract between us and you and is subject to change on the date of its publication and the date you actually commence travel.

8.1.2 After you purchase a ticket, we may change the flight schedule and try our best to notify you of the change through the contact information you provided when purchasing the ticket.

8.1.3 We will take all reasonable measures to avoid delays, cancellations, and alternate landings of your flight. If we have taken all reasonably required measures or it is impossible to take such measures, we will not be liable for the losses caused to you, unless otherwise provided by Chinese laws and international conventions.

8.2 Services after Flight Delay, Cancellation and Diversion

8.2.1 Ticket service

After the flight is delayed, cancelled, diversion, we can assist you in handling involuntary changes or involuntary refunds in accordance with provisions 3.1.3 and 3.2.4 of these Conditions, or transport you to the destination specified on the ticket by other means of transportation approved by both parties, and the costs incurred shall be executed in accordance with provision 3.1.3.

After the flight is cancelled, you can choose to refund your ticket, even if the applicable conditions of your ticket are restricted, and we will waive the refund fee.

8.2.2 Information services

If your flight is delayed or cancelled at the point of departure, or if your flight is delayed or cancelled at a stopover, or if there is a diversion, we will provide you with flight status information as required.

8.2.3 Catering and accommodation services

If the flight is delayed or cancelled at the place of origin due to mechanical failure, flight schedule, transportation service, crew and other reasons, we will provide you with meals and accommodation services according to regulations.

If your flight is delayed or cancelled at the place of origin due to weather, emergencies, air traffic control, security checks, passengers and other reasons that do not belong to us, we will assist you in arranging meals and accommodation at your own expense.

Regardless of the reason for your flight being delayed or cancelled at a stopover location, or in the event of a diversion, we will provide you with meals and accommodation as required.

If the laws of the country or region involved in the flight require this requirement, we will provide you with services in accordance with the applicable legal provisions.

8.2.4 Flight delay or cancellation certificate

If required, we will provide you with written proof of flight delay or cancellation. This written certificate shall not be used as the basis for us to process involuntary changes to tickets, involuntary refunds, and provide related services and compensation.

8.3 Compensation for Flight Delay

8.3.1 Compensation conditions and standards

We will provide you with economic compensation based on the actual situation of the delay due to our reasons such as maintenance, flight dispatch, crew, etc., which cause flight delays. For a delay of more than 4 hours (inclusive) and no more than 8 hours, each passenger will be compensated RMB 200; for a delay of more than 8 hours (inclusive), each passenger will be compensated RMB 400.

8.3.2 Compensation method

We can provide you with compensation through ticket discounts, cash, etc.

Article 9 Additional Services

9.1 In order to meet your additional needs, we can provide you with additional services such as paid seat service, paid upgrade service, pre-paid baggage service, etc. please decide whether to purchase it according to your needs. You may need to pay a certain fee for this, and this part of the fee is not included in the ticket fare.

9.2 If you need to change or cancel the additional services you have booked, you should contact us as soon as possible. We will handle the change procedures for you according to the additional service requirements which you purchased.

9.3 When your flight is delayed or cancelled, or you are denied boarding due to overbooking, we will refund you for the purchased additional service products after you have processed an involuntary change or refund of the ticket for that flight.

9.4 You can consult us for specific additional service rules.

Article 10 Complaint Acceptance Channels

Our channels for handling complaints include:

Email address: yjsl@sda.cn

Complaint hotline: (+86-531) 95369-7

Online complaint address:

http://testla.com.cn/complaint/login.shtml

Article 11 Liability for Damages

11.1 General Provisions

11.1.1 Our liability for damages incurred by you in air transportation shall be subject to Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual performance of air transportation activities in accordance with the conditions and limits of liability stipulated in Chinese laws or applicable international conventions, and if there are no provisions in Chinese laws or applicable international conventions, the provisions of these Conditions shall apply. The liability of other carriers to you in connection with your journey is governed by the laws of the country in which they are located and the conditions of carriage of such carrier.

11.1.2 We will not be liable for any loss arising from our compliance with applicable laws or international conventions or your failure to comply with such applicable laws or international conventions.

11.1.3 Except as otherwise provided in these Conditions, our liability to you in accordance with applicable law or the convention is limited to direct losses and expenses as evidenced by you. We will not be liable for any indirect, punitive, exemplary or other non-compensatory damages.

11.1.4 If the damage is caused or contributed to by your or the claimant's fault, our liability shall be exempted or reduced accordingly in accordance with applicable law or international conventions.

11.1.5 Except as expressly provided, these Conditions shall not waive any provision of applicable law or international conventions relating to the exclusion or limitation of our liability.

11.1.6 Our contract of carriage, including these Conditions and the exclusion or limitation of liability, applies equally to our agents and employees. In no event shall the total amount of compensation obtained from us and our agents and servants exceed the limit of our liability under applicable law or international conventions.

11.2 Liability for Personal Damage

Losses caused by your personal injury or death caused by accidents that occur on or during your embarkation or disembarkation of civil aircraft: If it is domestic air transportation, we shall be liable in accordance with the Civil Aviation Law of the People's Republic of China and the relevant provisions on the liability limit of domestic air transport carriers; In the case of international air carriage as defined in international conventions, we are liable in accordance with applicable international conventions; If it is not international air carriage as defined by the Warsaw Convention, the Hague Protocol or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention. However, we are not responsible for any illness, injury, disability, death or other injury caused or aggravated by your physical condition.

11.3 Liability for Loss of Baggage

11.3.1 We shall not be liable for damage to baggage caused solely by the natural properties, inherent defects, quality or defects of the baggage itself. You should ensure that the outer packaging and contents of your baggage are in good condition. We are not responsible for any damage caused to you by your baggage being poorly packed.

11.3.2 We shall not be liable for damage to your unchecked baggage unless caused by the fault of us, our agents and servants.

11.3.3 For damage to your baggage, if you fail to apply for the declaration value service and pay the relevant additional fees, we will be liable for compensation according to the reduced value of the baggage, including repair, cash compensation, etc., within the limits of liability stipulated by relevant applicable laws or international conventions. If you apply for a declared value service and pay the relevant additional fees, we will be liable up to the amount of the declared value, up to the actual benefit of the baggage at the point of destination.

11.3.4 We shall not be liable for any damage caused by your baggage or contents. You shall be liable for any damage caused by your baggage or contents to another person, their property, including other baggage or their contents, and our property.

11.3.5 For losses arising from the destruction, loss or damage of checked baggage, as long as the event causing the destruction, loss or damage occurs on board the aircraft or during any period of time when the checked baggage is under our control, we shall be liable in accordance with the Civil Aviation Law of the People's Republic of China and the relevant national provisions on the limitation of liability of domestic air transport carriers. In international air transport, if it falls under international air transport as defined by international conventions, the liability rules of the corresponding international conventions shall apply; If it is not international air carriage as defined by the Warsaw Convention, the Hague Protocol or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention.

11.3.6 If items not permitted for carriage as baggage and article 6.1.2 of these Conditions of Carriage are included in your baggage, we shall not be liable for any loss, damage or confiscation of such items, except as otherwise provided by Chinese laws and international conventions.

11.3.7 Acceptance of checked baggage by the holder of the baggage identification tag without objection at the time of delivery of checked baggage is prima facie evidence that the checked baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If damage occurs to your checked baggage, you shall notify us in writing as soon as you discover it, and at the latest within 7 days from the date of receipt of your checked baggage. If your checked baggage is delayed, you shall object to your claim in writing to us at least 21 days from the date on which the checked baggage was delivered to you. If you do not file an objection within the above time limit, your claim against us must be subject to the provisions of Chinese law and international conventions.

11.3.8 We will refund the excess baggage fees paid by you when we compensate you for lost baggage.

11.4 Third Party Service Liability

If we arrange for you services other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for carriage or services provided by a third party, such as ground transportation, hotel reservation or vehicle rental, we are only an intermediary between you and the service provider in arranging such services, and you enter into a contract directly with the third party service provider and the terms and conditions established by the service provider apply. We are not responsible for your availability or quality of such services.

Article 12 Other Provisions

12.1 The short headings under each provision in these conditions are for convenience only and are not used to explain the content of the provisions.

12.2 These conditions are written in Chinese and translated into English. The Chinese version shall prevail when the Chinese and English versions are inconsistent.

12.3 Implementation rules for changes to domestic and international ticket sales and refunds, specific requirements for baggage transportation, regulations on the disposal of overbooking of flights, etc., due to frequent changes, we have separately formulated relevant requirements, specifically the "Conditions of Use of Domestic Fare of Shandong Airlines Co., Ltd.", "Conditions of Use of International Fare of Shandong Airlines Co., Ltd.", "Baggage Service" and "Open Letter to All Passengers for Overbooking", which are part of these Conditions.

Article 13 Definitions

"These Conditions" refers to the General Conditions for the Carriage of Passengers and Baggage of Shandong Airlines Co., Ltd. Unless otherwise specified, the following terms in these Conditions have the following meanings:

13.1 "We" refers to Shandong Airlines Co., Ltd.

13.2 "You" or "Passenger" refers to any person other than crew members who is carried or will be carried on a civil aircraft on the basis of a ticket.

13.3 "Carrier" refers to a public air transport enterprise that uses civil aircraft to transport passengers and luggage for profit.

13.4 "Ticket issuing carrier" refers to the carrier that uses its ticket and ticket number to sign an air transportation contract with passengers.

13.5 "Actual carrier" refers to the carrier performing the relevant transportation according to the authorization of the issuing carrier.

13.6 "Authorized sales agent" refers to a passenger transport sales agent authorized by Shandong Airlines and representing Shandong Airlines to sell air transport services (products) of Shandong Airlines within the scope of authorization.

13.7 "Authorized ground handling agent" refers to an enterprise authorized by and on behalf of Shandong Airlines to provide ground service agency business for air transportation of passengers and baggage within the agreed scope of authorization.

13.8 "Ticket" is a kind of transportation voucher, including paper ticket and electronic ticket.

13.9 "Ticket change" refers to the ticket rescheduling, change of class, endorsement, etc.

13.10 "Endorsement" refers to the change of the carrier listed on the ticket.

13.11 "Flight" refers to the flight of the aircraft according to the specified route, date and time.

13.12 "Connecting Flight" means two or more flights listed in a single contract of carriage.

13.13 "Itinerary/Receipt of E-ticket for Air Transportation" (hereinafter referred to as "itinerary") refers to the payment receipt provided by public air transport enterprises and air transport sales agents to passengers when purchasing tickets. Used as a passenger reimbursement receipt, not as a receipt for passing airport security checks and boarding.

13.14 "Flight delay" refers to the situation where the actual arrival time of a flight is more than 15 minutes later than the planned arrival time.

13.15 "Flight departure delay" refers to the situation where the actual departure time of a flight is more than 15 minutes later than the planned departure time.

13.16 "Flight cancellation" refers to the situation where the flight plan is stopped due to expected flight delays or the flight plan is stopped due to delays.

13.17 "Our reasons" refers to the management reasons of Shandong Airlines, including aircraft maintenance, flight allocation, crew deployment, etc.

13.18 "Reasons other than us" refers to other reasons unrelated to the internal management of Shandong Airlines, including weather, emergencies, air traffic control, security checks, passengers and other factors.

13.19 "Fare conditions of use" means the fare conditions of use applicable to the specified class code or fare type.

13.20 "Agreed stopover" refers to the scheduled stopover in the passenger's travel route listed in the passenger's ticket or the schedule of Shandong Airlines, except the departure station and destination.

13.21 "Class of Service" means the class divided according to the layout of the aircraft cabin, including First Class, Business Class, Premium Economy Class and Economy Class.

13.22 "Class of Cabin" means the class code of service set out on your ticket.

13.23 "Ticket fare" refers to the price of air transport services for the carrier to transport passengers from the departure airport to the destination by civil aircraft, excluding taxes charged in accordance with national regulations.

13.24 "Ordinary fare" refers to the highest fare in each class of first class, business class, comfortable economy class and economy class within the applicable period.

13.25 "Special fare" refer to other fares other than ordinary fares.

13.26 "Reservation" refers to the reservation of seats, class or baggage weight and volume booked by passengers.

13.27 "Valid identity document" refers to the valid documents that you must present to prove your identity as prescribed by the relevant government authorities when purchasing tickets and boarding the aircraft, including Chinese mainland: resident ID card, temporary ID card, passport, military officer ID, civilian cadre ID, compulsory soldier ID, non-commissioned officer ID, civilian personnel ID, employee ID, armed police officer ID, armed police soldier ID, seafarer ID, and valid flight ID documents for Chinese mainland residents under the age of 16 also include birth medical certificates, Household registration book or identification certificate issued by the public security organ where the household registration is located; Mainland Travel Permit for Hong Kong and Macao Residents, Mainland Travel Permit for Taiwan Residents for Taiwan Residents, Residence Permit for Hong Kong, Macao and Taiwan Residents; Valid passports of foreign travelers, diplomatic personnel card in China issued by the Ministry of Foreign Affairs, permanent residence identity card for foreigners; Other valid identification documents required by the CAAC.

13.28 "Valid travel documents" include valid identity documents and all exits, entry, transit, health and other documents required by relevant state or regional laws, regulations, orders, requirements or other provisions.

13.29 "Reaching X years of age" means the year, month and day of the Gregorian calendar, starting from the day of the first birthday.

13.30 "Check-in deadline" refers to the latest time specified by local airports when passengers should complete check-in and get boarding pass.

13.31 "No show" means that the passenger fails to complete the check-in formalities at the specified time or fail to check in because the travel document does not meet the requirements.

13.32 "Missing flight" means that the passenger fails to take the designated flight after handling the check-in formalities at the departure airport or at the stopover.

13.33 "Wrong flight" means that a passenger takes a flight that is not listed on his ticket.

13.34 "Baggage" refers to the necessary or appropriate amount of articles and other personal belongings carried by passengers for dress, use, comfort or convenience during travel. Unless otherwise specified, it includes checked baggage and unchecked baggage.

13.35 "Checked baggage" refers to the baggage handed over by passengers to Shandong Airlines for care and transportation and issued with baggage identification label.

13.36 "Unchecked baggage" refers to the baggage brought into the cabin to take care by passenger themselves, except the checked baggage.

13.37 "Baggage identification tag" refers to the certificate specially issued to identify checked baggage.

13.38 "Overbooking" refers to the behavior that seats sold by the carrier exceeds the actual number of available seats onboard in order to avoid seat waste.

13.39 "Volunteer" refers to the passenger who responds to the carrier's call, is willing to accept the compensation provided by the carrier and gives up the reserved seat or downgrade the class.

13.40 "Domestic air transportation" refers to transportation in which the departure place, agreed stopping place, and destination of the transportation are all within the territory of the People's Republic of China in accordance with the air transportation contract concluded by the parties.

13.41 "International air transportation" refers to the transport in which, according to the air transport contract concluded by the parties, the departure, destination or one of the agreed stopovers are not within the territory of the People's Republic of China, regardless of whether the transport is interrupted or transferred.

13.42 "Laws of the People's Republic of China" or "Laws of China" means the laws of the People's Republic of China, except for the purposes of these Conditions, except for the laws of the Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan of the People's Republic of China.

13.43 "Convention" means the following applicable documents:

The "Convention for the Unification of Certain Rules for International Carriage by Air" signed in Warsaw on October 12, 1929 (referred to as the "Warsaw Convention", see http://www.caac.gov.cn/XXGK/XXGK/ for details) GJGY/201510/t20151029_8979.html);

The "Protocol to Amend the Convention for the Unification of Certain Rules for International Air Transport signed in Warsaw on October 12, 1929" signed at The Hague on September 28, 1955 (referred to as "The Hague Protocol", see http: //www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8978.html);

The "Convention for the Unification of Certain Rules for International Air Carriage" (referred to as the "Montreal Convention") signed in Montreal on May 28, 1999, see http://www.caac.gov.cn/XXGK/XXGK for details /GJGY/201510/t20151029_8976.html).

Article 14 Effectiveness and Revision

14.1 These Conditions shall take effect and come into force on April 15, 2023, and the General Conditions for the Carriage of Passengers and Baggage of Shandong Airlines Co., Ltd. promulgated and implemented on January 1, 2022 shall be abolished at the same time. For tickets purchased before April 15, 2023, the general conditions of carriage applicable at the time of ticket purchase shall still apply.

14.2 We reserve the right to revise these Conditions and other documents forming part of these Conditions without prior notice, provided that such revisions do not apply to carriage that has commenced prior to the amendment or to tickets that have already been purchased.

14.3 None of our employees or agents has the authority to change, modify or waive any provision of these Conditions.

14.4 The right to interpret these Conditions belongs to Shandong Airlines Co., Ltd., if you have any questions about any content of these conditions, please directly submit to us, and our written (including email) reply to you shall prevail, and any other reply in any other way shall not be binding on us.

Historical Revision Document:

General Conditions for Passenger and Baggage Transportation of Shandong Airlines Co., Ltd.apply to tickets sold from January 1, 2022 (inclusive) to April 14, 2023 (inclusive)