Domestic Fare Usage Conditions of Shandong Airlines Co., Ltd.

（Applicable to tickets with flight dates starting from October 29, 2023)

First, Scope of application

1. These conditions are applicable to use SDA domestic transportation ticket to issue, display the SDA flight code, and domestic air transportation carried by SDA; Use SDA domestic transportation ticket to issue, display SDA flight code, but domestic air transportation carried by other airlines; Domestic air transportation carried by Shandong Airlines that has signed a RBD sales agreement or reciprocal agreement with Shandong Airlines, and issued with other airlines' domestic tickets.

2. The change and refund handling fee charges (new standards) listed in these conditions apply to domestic tickets with travel dates on or after October 29, 2023.

3. For domestic tickets with travel dates before October 29, 2023 (excluding), if a change is made to a travel date on or after October 29, 2023, resulting in the issuance of a new ticket, the revised change handling fee charges (new standards) listed in these conditions will apply for subsequent changes.

4. For domestic tickets with travel dates before October 29, 2023 (excluding), the refund handling fee charges will follow the previous standards (old standards) applicable before October 29, 2023.

5. For detailed refund and change rules, please refer to the following "Individual Passenger Refund Requirements" and "Individual Passenger Change Requirements".

Second, General rules

1. Sales units must strictly adhere to the principle of matching prices with RBDs and are not allowed to sell high RBDs at low prices.

2. Domestic tickets are priced transparently and the actual ticket price must be filled in at the time of sale, rounding to the nearest whole number in RMB, with the ticket price amount rounded to the nearest ten yuan. The specific price is based on the automatic calculation result of the sales system.

3. For round-trip and connecting flights, RBDs can be combined for use, and the usage conditions will be based on the corresponding RBD for each specific flight segment.

4. For all fares that meet the fare conditions, the fare conditions will be given priority. If not specified, the "General Conditions of Carriage for Passengers and Baggage of Shandong Airlines Co., Ltd." shall apply.

5. When selling domestic tickets, sales units must inform passengers in advance of the fare usage conditions to avoid complaints.

6. In these conditions, "flight departure time" refers to the scheduled departure time stated on the ticket. "7 days before flight departure time" refers to 7x24 hours, which is 168 hours. Both "7 days before flight departure time" and "4 hours before flight departure time" are accurate to the minute. For example, for a flight scheduled to depart at 12:10 on June 8, 2021, the time point corresponding to "7 days before flight departure time" is June 1, 2021, 12:10; the time point corresponding to "4 hours before flight departure time" is June 8, 2021, 8:10.

7. Change and refund handling fees, as well as fare differences, are calculated based on the corresponding ticket prices for each flight segment. Change and refund handling fees are rounded to the nearest whole number in RMB.

8. The NOSHOW or OFLK indicators on the ticket can still be used as a basis for determining whether it is before or after the flight departure.

9. The refund, change and endorsement rules for special products and special fares will be implemented according to the specific product rules.

Passenger

Children, infants, revolutionary disabled military personnel, and public service-disabled police officers' discounted fares and change/refund policies:

1. Infants are charged 10% of the adult regular fare (full fare for J/G/Y) and are allowed voluntary changes of carrier (endorsement). No handling fees are charged for voluntary changes and refunds.

2. Children (including unaccompanied children) are charged 50% of the adult regular fare (full fare for J/G/Y) and are also allowed to purchase other fares beyond 50% discount. The fare category for children at a 50% discount is JCH50/GCH50/YCH50. If a child ticket is accompanied by an adult, voluntary changes of carrier (endorsement) are permitted. If the child ticket is not accompanied by an adult, voluntary changes of carrier (endorsement) are not allowed. If a passenger requests a voluntary change of carrier (endorsement), it can be handled as a voluntary refund, and no handling fees are charged for voluntary changes. The refund policy for voluntary refunds is the same as that of an adult ticket in the same class.

3. Revolutionary disabled military personnel and public service-disabled police officers, with valid identification, are charged 50% of the adult regular fare (full fare for J/G/Y). The fare category for revolutionary disabled military personnel and public service-disabled police officers at a 50% discount is JGM/GGM/YGM/JJC/GJC/YJC. They are allowed voluntary changes of carrier (endorsement), and no service fees are charged for voluntary changes and refunds.

4. For children (including unaccompanied children), revolutionary disabled military personnel, and public service-disabled police officers who purchase tickets of other fare categories not covered by the above-mentioned discount policies, the refund and change fees shall be executed according to the refund and change handling fee standards of other fare categories.

5. Besides the change and refund handling fees, other change and refund rules shall be executed as follows: "Individual Passenger Refund Requirements" and "Individual Passenger Change Requirements".

Booking rules, Reservation and Ticketing

1. Purchase tickets for children (including unaccompanied minors), revolutionary disabled servicemen and people's police disabled in the line of duty with 50% of the ordinary fare, and the fixed RBD is J/G/Y class; Children (including unaccompanied minors), disabled revolutionary servicemen and people's police disabled in the line of duty are allowed to purchase tickets below 50% (not included), and the reserved class and fare category shall be subject to the display in the sales system.

2. For the purchase of an infant ticket with 10% of the normal fare, the class of service and the class of reservation must be the same as that of the accompanying adult. For example, if the adult ticket is economy RBD Y class, the infant ticket must also be economy RBD Y class.

3. For tickets with accompanied minors purchased at 50% of the normal fare, the service class of the RBD must be the same as the service class of the accompanying adult. For example, adult tickets are economy RBD B class, and child tickets can be booked in economy RBD B class but not business class seats.

4. Time limit for ticket issuance: subject to the information displayed in the reservation record.

5. Open ticket: forbidden, must reserve a seat to issue a ticket.

6. Fill in the "Q/Change Refund handling fee" restriction conditions in the "Endorsement" column of the J/G/Y class full-fare tickets, revolutionary disabled servicemen and people's police disabled in the line of duty, and fill in the "Q/No endorsement/change refund handling fee" restriction in the "endorsement" column of other non-full-fare tickets.

Group requirements

Group fares and changes, refund rules

One. Please consult the local sales agency of SDA for group prices and refund and change charges.

Two. Voluntary change of group passengers: Voluntary refund for group passengers.

Three. Rules for voluntary refunds for group passengers:

Group passenger tickets must be used in accordance with the order of the trip, and voluntary refunds must be handled by the ticketing unit.

Part of the itinerary of the ticket has been used: only the Civil Aviation Development Fund and fuel surcharge will be refunded for the unused segment.

If the itinerary of the ticket is not used, the ticket must be refunded together with the whole flight, and the refund handling fee will be charged according to the following rules:

1. Voluntary refunds for all group passengers:

1) Cancellations made more than 24 hours (inclusive) before the departure of the first flight of the whole flight will be charged a 50% refund handling fee;

2) Cancellations made within 24 hours before the departure of the first flight of the whole flight will be charged a 100% refund handling fee, and only the Civil Aviation Development Fund and fuel surcharge for the unused flight segment will be refunded;

3) Cancellation of seats after flight departure will be subject to a 100% refund handling fee.

2. Voluntary refunds for some group passengers:

1) Cancellations made more than 24 hours (inclusive) before the departure of the first flight of the whole flight will be charged a 60% refund handling fee;

2) Cancellations made within 24 hours before the departure of the first flight of the whole flight will be charged a 100% refund handling fee, only the unused segment of the Civil Aviation Development Fund and fuel surcharge will be refunded.

3) Cancellation of seats after flight departure will be subject to a 100% refund handling fee.

3. Involuntary changes and involuntary refunds for group passengers: no handling fee will be charged.

Individual passenger refund requirements

(I) General rules

1. The refund handling fee is calculated according to the face price of the corresponding flight segment, in RMB yuan, and the tail number is rounded to a single digit.

2. A refund handling fee will be charged for the applicable time period according to the cancellation time of the unused flight segment and the departure time of the flight listed on the ticket.

3. Partial use of ticket refund rules: refund after partial use of the ticket, deduct the face price of the used flight segment, according to the cancellation time of the unused flight segment from the flight departure time listed on the ticket, charge the refund handling fee for the applicable time period, and refund the balance to the passenger.

4. Refund rules for exchange tickets: If passenger applies for a refund after October 29, 2023 (inclusive), the refund handling fee will be charged according to the cancellation time of the exchange ticket and the price, class and charging standard of the original ticket. That is, according to the cancellation time of the unused flight segment of the exchanged ticket and the departure time of the flight listed on the exchange ticket, select the applicable time period, and calculate the refund handling fee according to the refund handling fee standard and face price of the corresponding flight segment and class of the original ticket (i.e. the first ticket); Full refund of the fare difference for the unused flight segment charged at the time of ticket exchange; The change fee charged is non-refundable.

5. The NOSHOW or OFLK indicators on the ticket can still be used as the basis for judging the flight before and after departure.

6. The refund and change rules for special products and special tariffs shall be implemented in accordance with the specific product rules.

7. According to the provisions in "General Conditions of Carriage for Passengers and Baggage of Shandong Airlines Co., Ltd.", refunds must be made within the validity period of the ticket, more details refer to the "General Conditions of Carriage for Passengers and Baggage of Shandong Airlines Co., Ltd."

(II) Refund rules for round-trip integrated fares

Refund is applied for after part of the ticket is used for a round-trip integrated fare (referring to the round-trip fare less than twice the one-way fare), and 1/2 of the face price of the round-trip integrated fare will be deducted, and the balance shall be handled according to the refund rules of the corresponding class of service.

(III) If a ticket voluntarily endorsed to another air carrier applies for a refund, a refund handling fee will be charged in accordance with the refund rules of the endorsed Shandong Airlines flight.

(VI) Voluntary refund handling fee standard

(V) Involuntary refunds: No refund handling fee.

Sixth, Individual passenger change rules

(I) General rules

1. Change refers to changing flight schedules, flight dates, class of travel, carriers, etc.

2. Voluntary changes require a new fare calculation, and the fare difference is calculated according to the face price of the corresponding flight segment; If there is a fare difference, it will be charged at any time.

3. A change fee for the applicable time period will be charged according to the cancellation time of the unused flight segment and the departure time of the flight listed on the ticket.

4. When changing the ticket, if the seat is cancelled to become an OPEN ticket first, and then the seat is rebooked, the fare must also be recalculated, and if there is a fare difference, a supplementary fee will be charged, and a change handling fee will be charged.

(II) Voluntary changes to flights and/or dates

The fare needs to be recalculated, and if there is a fare difference, a change handling fee will be charged.

(III) Voluntary change of RBD

1. Downgrade the class (including changing the RBD of the same service class from high to low and downgrade the class of service in different service classes), according to the voluntary refund, repurchase a new ticket. For example: Y changed to H, B changed to V, J changed to Y, J changed to G, etc. Changes from Premium Economy Class G to Economy Class Y can be made as voluntary.

2. Upgrade the class (including changing the RBD from a low class to a higher class in the same service class and upgrade the class in different service classes), and charge the change handling fee and the difference in the fare of the class. Changes made after upgrade the class shall be subject to the change handling fee standard of the new class. If the new fare is lower than the original fare at the time of the class upgraded, the new ticket will be repurchased according to the voluntary refund.

3. Changes to the same RBD (such as M to M, M1 to M1, M1 to M1, J to J, etc.), need to recalculate the fare, if there is a fare difference, passenger needs to make up the fee, and the change handling fee will be charged. If the new fare is lower than the original fare, the difference will not be refunded (the original fare is filled in manually for the new ticket), only the change fee will be charged, or it will be treated as a voluntary refund.

(IV)  Voluntary change of carrier (endorsement)

1. Business class (J), premium economy class (G) and economy class (Y) ordinary fares and government procurement fares using J/G/Y class are allowed to be voluntarily endorsed, if the applicable fare of the new carrier is higher than the fare of SDA after the change, the change needs to be made up after the fare difference, and the change fee will be charged; If the applicable fare of the new carrier is lower than the fare of SDA after the change, it can be processed as a voluntary refund. If the change is handled in accordance with the voluntary change, the difference will not be refunded, and the change handling fee will be charged.

2. Tickets using business class discounted fares and other economy class discount fares are not allowed to be voluntarily endorsed; If the passenger applies for voluntary endorsement, it can be handled according to the voluntary refund. If the change is followed, the change must be made after making up the difference between the discounted fare and the business class/economy class ordinary fare of SDA Airlines, and the change fee will be charged.

3. When voluntarily endorsed, if the applicable fare of the new carrier after endorsement is higher than the fare of SDA, the fare difference shall be charged and the change handling fee will be charged.

(V) Voluntary change of itinerary

Voluntary refunds apply.

(VI) Rules for changing the round-trip integrated fare

If the round-trip integrated fare (refers to the round-trip fare is less than twice the one-way fare) ticket is changed after part of the ticket is used, the change handling fee shall be calculated according to 1/2 of the round-trip integrated fare; If there is a round-trip integrated fare for the changed class, the fare difference is the difference of 1/2 of the round-trip integrated fare; If there is no round-trip fare after the change, the fare difference is the difference between the one-way fare of the changed class and the 1/2 round-trip fare before the change.

(VII) Voluntary change handling fee standard

 (VIII) Involuntary changes: No change handling fee.

Due to reasons other than SDA, when changing carriers, the difference in fares and other government taxes and fuel surcharges (fees) shall be borne by the passenger.

Domestic Fare Usage Conditions of Shandong Airlines Co., Ltd.

（Applicable to tickets with flight dates from July 1, 2023 to October 28, 2023）

Scope of application

1. These Conditions applies to domestic air transportation that uses Shandong Airlines' domestic transportation ticket to fill out, display SDA's flight code, and is carried by SDA; Domestic air transportation that uses SDA's domestic transportation ticket to fill out and display SDA's flight code, but is carried by other airlines; Domestic air transportation carried by SDA, which has signed a sub class sales agreement or interline agreement with SDA and uses domestic tickets issued by other airlines.

2. The fee standards for changes and refunds listed in these Conditions (new standards) apply to domestic tickets sold after July 1, 2023 (inclusive).

3. For domestic passenger tickets sold before July 1, 2023 (excluding), if changes are made and new tickets are issued after July 1, 2023 (including), the change handling fee charging standards listed in these Conditions (new standards) shall apply when changes are made again.

4. For domestic tickets sold before July 1, 2023 (excluding), if a refund is applied for after July 1, 2023 (including), the refund fee before July 1, 2023 (excluding) shall apply (old standard)

5. For specific refund and change rules, please refer to the "Individual Refund Rules" and "Individual Change Rules" below.

General provisions

1. Sales agents should strictly adhere to the principle of price and class correspondence, and shall not sell high class at low prices.

2. Domestic passenger tickets are priced with clear codes, and the actual paid fare is filled in during sales, with the last digit rounded off. The fare is in RMB ten yuan, and the specific price is calculated automatically by the sales system.

3. For round-trip and interline flights, the class can be used in combination, and the usage conditions are executed according to the corresponding class of the specific flight segment.

4. For those who meet the tariff conditions, priority shall be given to the tariff conditions. For those that are not specified, they shall be executed in accordance with the General Conditions for the Carriage of Passengers and Baggage of Shandong Airlines Co., Ltd.

5. When selling domestic tickets, sales agents must explain the usage conditions of the fare to passengers in advance to avoid complaints.

6. The "flight departure time" in these Conditions refers to the flight departure time listed on the ticket 7 days before the departure time of the flight × 24 hours, or 168 hours Both "7 days before flight departure time" and "4 hours before flight departure time" are accurate to the minute. For example, for a flight scheduled to depart at 12:10 on June 8, 2021, the corresponding time node for "7 days before flight departure time" is: 12:10 on June 1, 2021; The corresponding time node for "4 hours before flight departure time" is 8:10 am on June 8, 2021

7. The handling fees for changes and refunds, as well as the difference in fares, shall be calculated based on the face price of the corresponding flight segment. The handling fees for changes and refunds shall be in Chinese yuan, and the last digit shall be rounded to the nearest digit.

8. The NO SHOW or OFLK markings on the ticket can still serve as a basis for determining before and after flight departure

9. The rules for returning and changing special products and special fares shall be implemented according to specific product provisions.

Passengers

Preferential fares, changes and refund rules for children, infants, disabled revolutionary soldiers, and disabled police officers on duty:

1. Infants are charged at 10% of the normal fare applicable to adults (full fare for C/W/Y class), and voluntary change of carrier (endorsement) is allowed. When handling voluntary changes and refunds, there is no handling fee charged.

2. Children (including unaccompanied children) will be charged 50% of the normal fare applicable to adults (full fare for C/W/Y class), and tickets other than 50% off are also allowed. Children's tickets with a fare category of CCH50/WCH50/YCH50 will receive a 50% discount. Children's tickets with adult companionship are allowed to voluntarily change the carrier (endorsement); Unaccompanied children's tickets do not allow voluntary change of carrier (endorsement); If a passenger applies for a voluntary change of carrier (endorsement), they can proceed with a voluntary refund; When handling voluntary changes, there is no handling fee charged. When handling voluntary refunds, the regulations are consistent with those for adult refunds of the same class.

3. Revolutionary disabled soldiers and disabled police officers on duty, with valid identity documents, will be charged 50% of the normal fare applicable to adults (C/W/Y class full fare). The revolutionary disabled soldiers and disabled police officers on duty, with a fare category of CGM/WGM/YGM/CJC/WJC/YJC, will receive a 50% discount. They are allowed to voluntarily change carriers (endorsement) and are exempt from handling fees when handling voluntary changes and refunds.

4. The purchase of tickets for children (including unaccompanied children), revolutionary disabled soldiers, and people's police officers who are disabled on duty at prices other than the above preferential policies must be subject to the refund and change fee standards for other fares.

5. Except for the handling fees for changes and refunds, other changes and refunds shall be carried out in accordance with the following "Individual Refund Rules" and "Individual Change Rules".

Booking provisions, reservation and ticketing

1. Purchase 50% of the regular fare for children (including unaccompanied children), revolutionary disabled soldiers, and disabled police officers on duty, with a booking of C/W/Y class; Children (including unaccompanied children), revolutionary disabled soldiers, and people's police officers who are disabled on duty are allowed to purchase tickets with a discount of less than 50% (excluding). The booking class and fare category are subject to the sales system display.

2. Purchase a 10% regular baby ticket, and the class of service and booking must be consistent with that of the accompanying adult. For example, if the adult ticket is economy class Y, the baby ticket must also be economy class Y.

3. If you buy a 50% regular fare ticket for children accompanied by adults, the class service level must be consistent with that of adults in the same level. For example, if the adult ticket is economy class B, children can book economy class Y but not business class seats.

4. Ticket issuance deadline: The information displayed in the reservation record shall prevail.

5. Open ticket: Not allowed, seats must be reserved before tickets can be issued.

6. For children, infants, revolutionary disabled soldiers, and disabled police officers who use C  W  Y class full price tickets with a 50% discount, and for government procurement tickets that use C  W  Y class, fill in the "Q/refund fee" restriction in the "endorsement" column. For other non-full price tickets, fill in the "Q/no endorsement/refund fee" restriction in the "endorsement" column.

Group passengers’ provisions

Group fares and changes, refund rules

One, please consult the local sales agency of SDA for group passengers’ prices and refund and change fee standards.

Two, voluntary change of group passengers: handled as a voluntary refund for group passengers.

Three, voluntary refund rules for group passengers:

Group passengers’ tickets must be used in the order of the flight, and voluntary refunds must be processed by the issuing agents.

The partial itinerary of the ticket has been used: only the Civil Aviation Development Fund and fuel surcharge will be refunded for unused flight segments.

The entire itinerary of the ticket has not been used and must be refunded along with the entire trip. The refund fee will be charged according to the following provisions:

1. All group passengers voluntarily refund their tickets:

1) Cancellation of reservations beyond 24 hours before the departure of the first flight of the entire flight will result in a 50% refund fee;

2) Cancel the reservation within 24 hours before the departure of the first leg of the entire flight, charge a 100% refund fee, and only refund the unused leg civil aviation development fund and fuel surcharge;

3) Cancellation of reservations after flight departure will result in a 100% refund fee

2. Some group passengers voluntarily refund their tickets:

1) Cancellation of reservations beyond 24 hours before the departure of the first flight of the entire flight will result in a 60% refund fee;

2) Cancel the reservation within 24 hours before the departure of the first flight of the entire flight, and a 100% refund fee will be charged. Only the unused flight segment civil aviation development fund and fuel surcharge will be refunded.

3) Cancellation of reservations after flight departure will result in a 100% refund fee

3. Non voluntary changes and non-voluntary refunds for group passengers: no handling fee charged.

Individual ticket refund provisions

One, General provisions

1. The refund fee is calculated based on the face of the corresponding flight segment, in RMB yuan, and the last digit is rounded to the nearest digit.

2. According to the cancellation time of unused flight segments and the departure time of the flight listed on the ticket, a refund fee will be charged for the applicable time segment.

3. Refund rules for the partial use of ticket: After the partial use of the ticket, the ticket will be refunded, deducting the face of the already used flight segment. According to the cancellation time of the unused flight segment and the departure time of the flight listed on the ticket, a refund fee will be charged for the applicable time period, and the balance will be refunded to the passenger.

4. Refund rules for replacement tickets: If a replacement ticket is applied for after July 1, 2023 (inclusive), a refund handling fee will be charged based on the cancellation time of the replacement ticket, the original fare, class, and fee standards. If there is a difference in the fare charged, the difference will be fully refunded, and the change handling fee already charged will not be refunded. That is, according to the distance between the cancellation time of the unused flight segment of the replacement ticket and the departure time of the flight listed on the ticket of the replacement ticket, select the applicable time period and calculate the refund fee based on the refund fee standard and fare for the corresponding flight segment and class of the original ticket (i.e. the first ticket); Refund all unused segment fare differences collected during the exchange of tickets; The collected change handling fee is non-refundable.

5. The NOSHOW or OFLK identification on the ticket can still be used as a basis for determining before and after flight departure.

6. The rules for returning and changing special products and special fares shall be implemented according to specific product rules.

7. According to the rules in the "General Conditions for the Carriage of Passengers and Baggage of Shandong Airlines Co., Ltd.", refunds must be processed within the validity period of the ticket. For specific rules, please refer to the "General Conditions for the Carriage of Passengers and Baggage of Shandong Airlines Co., Ltd."

8. For tickets that are not used in sequence under the same transportation contract, voluntary refunds will only be made to the Civil Aviation Development Fund and fuel surcharges for unused segments.

Two, Refund rules for integrated round-trip fares

The round-trip integrated fare (referring to the round-trip fare being less than twice the one-way fare) applies for a refund after the partial use of the ticket, deducting 1/2 of the face price of the round-trip integrated fare. The remaining balance will be processed according to the refund rules for the corresponding class levels.

Three, if a passenger ticket voluntarily transferred to another air carrier applies for a refund, a refund fee will be charged according to the refund rules of SDA's flight before the transfer. If the fare difference has been charged, all the difference will be refunded, and the change fee already charged will not be refunded.

Four, Standard for Voluntary Refund Handling Fees

Five, Involuntary refund: No refund fee charged

Individual change rules

One, General provisions

1. Change refers to changes in flight schedule, flight date, class, carrier, etc.

2. Voluntary changes require recalculating the fare, and the difference in fare will be calculated based on the face of the corresponding flight segment; If there is a fare difference, it must be charged at any time.

3. According to the cancellation time of unused flight segments and the departure time of the flight listed on the ticket, a change handling fee for the applicable time segment will be charged.

4. When changing a ticket, if the seat is cancelled first and changed to an OPEN ticket, and then a new seat is booked, the fare also needs to be recalculated. If there is a difference in the fare, it needs to be supplemented and a change handling fee will be charged.

Two, Voluntary change of flight and/or date

The fare needs to be recalculated. If there is a difference in fare, it needs to be supplemented and a change handling fee will be charged

Three, Voluntary change of class

1. Downgrade (including changing sub class from high to low in the same service level and lowering class level in different service levels) will be handled as a voluntary refund and a new ticket will be purchased. For example, changing from Y to H, B to V, C to Y, C to W, etc. Changing from premium economy class W to economy Y can be processed as a voluntary change.

2. Upgrade (including changing sub class from low to high class for the same service level and upgrading class levels among different service levels), while charging a change handling fee and a difference in class fare. After upgrading class, the change will be executed according to the new class change handling fee standard. If the new fare is lower than the original fare when upgrading class, it will be handled as a voluntary refund and a new ticket will be purchased.

3. If the same sub-class changes (such as M changing to M, M1 changing to M1, M1 changing to M, C changing to C, etc.), the fare needs to be recalculated. If there is a difference in fare, it needs to be supplemented and a change handling fee will be charged. If the new fare is lower than the original fare, the difference will not be refunded (the original fare will be manually filled in for the new ticket), only the change handling fee will be charged, or it will be treated as a voluntary refund

Four, Voluntary change of carrier (endorsement)

1. business class (C), premium economy class (W) and economy class (Y) ordinary fares and government purchase fares using C  W  Y class are allowed to sign on voluntarily. If the applicable fare of the new carrier is higher than the fare of Shandong Airlines after the change, it is necessary to make up the fare difference before making the change, and charge the change fee at the same time; If the fare applicable to the new carrier after the change is lower than that of Shandong Airlines, it can be processed as a voluntary refund. If it is processed as a voluntary change, the difference will not be refunded, and a change handling fee will be charged.

2. Tickets using business class discount fares and other economy class discount fares are not allowed to be signed voluntarily; If the passenger applies for voluntary endorsement, it can be handled as a voluntary refund. If it is handled as a change, it must make up the difference between the discounted fare and the business class/economy class ordinary fare of Shandong Airlines before making the change, and charge the change handling fee.

3. When voluntarily endorsement, if the fare applicable to the new carrier is higher than the fare of Shandong Airlines after the endorsement, the fare difference needs to be charged, and a change handling fee needs to be charged.

Five, Voluntary change of flight trip

Process according to voluntary refund

Six, Change rules for integrated fares for round-trip

The round-trip integrated fare (referring to the round-trip fare being less than twice the one-way fare) requires a change in the ticket portion after use, and the change handling fee is calculated at 1/2 of the round-trip integrated fare; If there is a round-trip integrated fare for the changed class, the fare difference will be 1/2 of the round-trip integrated fare difference; If there is no round-trip fare for the changed class, the fare difference will be the difference between the one-way fare for the changed class and the 1/2 round-trip fare before the change.

Seven, Charging standards of voluntary change handling fee

Eight, Involuntary change: Exempt from change handling fees. Due to non-Shandong Airlines reasons, when changing the carrier, the fare difference, other government taxes and fuel surcharges shall be borne by the passenger.

Historical Revision Document:

The "Domestic Fare Usage Conditions of Shandong Airlines Co., Ltd." apply to tickets sold from May 15, 2022 to June 30, 2023